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Blackbay Ltd

October 2011

DPD and Blackbay First to Deliver Revenue Increasing Opportunities for e-Retailers at the Doorstep

By taking full advantage of the latest release of Blackbay's enterprise mobility software, DPD Ireland will be the first to market with innovative services which provide real-time data captured from consumers at the doorstep directly to e-retailers. This data will enable e-retailers to deliver the highest levels of customer service and increase revenue opportunities.

"The appetite for access to real-time data is growing in both the B2B and the B2C markets. The B2B sector remains very important to us, but the weakening economy has shifted consumer buying habits.

So we have worked with Blackbay to develop new B2C solutions to meet a demand from our customers for services which provide business benefits at the doorstep, and the demand for more flexible delivery options from consumers," explained Brendan O’Neill, DPD Ireland's CEO.

Using Blackbay's new Survey Module, DPD will be the first parcel delivery provider to enable its drivers to carry out real-time customised questionnaires with consumers at the doorstep.

"The real-time data captured as consumers take delivery of their goods, will help e-retailers improve their customer service by checking whether drivers have complied with specific delivery instructions, such as delivering goods to a designated 'safe place' or that all the components of the goods ordered have been delivered," added O'Neill. "Any discrepancies are passed back to the e-retailer who is then able to deal with them immediately."

The ability to check delivery compliance plays a key role in helping DPD overcome the biggest challenge to both the carrier and e-retailer – the last mile. The transfer of data between the e-retailer and the carrier ensures that individual drivers have full visibility of consumers' intentions regarding delivery when placing their orders.

"Complying with consumers' delivery requirements at all levels helps us meet our key objective of delivering first time, right time, every time," said O'Neill. "Blackbay's solution has enabled DPD to achieve a 98.6% delivery success rate, which is considerably higher than the industry average. Our aim is to improve this."

The Survey module will help e-retailers increase revenue through up-sell and cross-selling opportunities. The Survey module is triggered by the delivery scan and a questionnaire will then prompt the driver to ask the consumer questions relating to additional services or product offerings for the product delivered. If the consumer is interested then the data collected by the driver is automatically sent to the e-retailer and a 'warm lead' call can be made almost immediately.

"One of our customers estimates that a 60% conversion rate is possible for warm lead opportunities which are identified during a doorstep delivery and followed up within an hour," continued O'Neill. "This statistic perfectly highlights the power of Blackbay's Survey module and the benefits it can deliver to our customers."

DPD has been deploying Blackbay's enterprise mobility solution for the last three years and has recently extended its contract for another five until 2016. Blackbay's solution has already allowed DPD to increase market share by increasing volume by 19% since 2009, despite the fragile state of the Irish economy.

"We have been able to make operational and driver efficiencies which in turn has enabled DPD to make our own business more cost efficient," said O'Neill. "We continue to offer very price competitive services which have filtered back down to our customers, benefitting the entire supply chain.”

Blackbay's latest software release will enable DPD to build on the concrete business benefits already delivered by further streamlining its business processes, and allowing DPD to provide the highest level of customer service by positioning themselves as an extension to their customers’ business at the doorstep.

"We made the decision to renew our contract with Blackbay as the foundations of the initial deployment were extremely strong. Blackbay's team has extensive knowledge and expertise in the parcel delivery marketplace and always brings positive ideas to the table. Its technology has become fundamentally essential to how we deliver quality of service to our customers and importantly, to their customers," stated O'Neill.

"The strong partnership between Blackbay and DPD is a great illustration of how companies can, and should, work together to achieve a successful enterprise mobility deployment that is versatile enough to exactly meet, not only the customer's needs but the demands of its customers," added Nigel Doust, Blackbay's CEO. Looking to the future, DPD will be working with Blackbay to aggressively expand its B2B and B2C products and service offerings. There will be a particular focus on enhancing the service around the handling of returns as DPD sees a gap in this sector of the marketplace.

"We will work to provide services that deliver more relevant and time sensitive information to customers and consumers. The access to real-time data is the linchpin that holds first time, right time, every time deliveries together," concluded O'Neill.

About DPD Ireland
Interlink Ireland Ltd was founded in 1986 with 10 depots. Following substantial growth, it is now the premier parcel delivery company in Ireland, with 38 depots handling in excess of 6 million parcels per year. In 2000, Interlink Ireland became part of GeoPost S.A. the parcels and express division of La Poste, the French Post Office. In February 2008, Interlink Ireland changed its name to DPD. Its parent company, La Poste, united its express parcel companies under one single brand - DPD - to provide its customers with one united delivery partner throughout Europe and beyond.

For more information visit www.dpd.ie

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March 2011

Home Delivery - Doorstep Experience

The latest Snow Valley report highlights the need for improved real-time communication between e-retailers, their delivery companies and the recipients of goods ordered online, to allay consumer fears around home deliveries.

The report, Home Delivery in the UK – The Doorstep Experience, sponsored by Blackbay, a provider of real-time enterprise mobility solutions enabling service and productivity improvements to postal, field service and supply chain operations, shows that consumers still have cause for concern about whether goods will be delivered 1st time, on time and to the right place. Of specific concern is what happens to a parcel if no-one is at home to receive it.

“The last mile and doorstep experience is the most critical part of the online shopping experience and is often the only part of the process where there is any human interaction,” explained Nigel Doust, Blackbay’s CEO. “The performance of the delivery company during this vital stage is inextricably linked to the e-retailer and can play a key role in the consumer’s decision to purchase online again.”

“To ensure that the consumer receives a first class experience, e-retailers and their delivery companies must improve the level of communication with consumers,” commented Sarah Clelland, Marketing Manager, Snow Valley. “Individual parcels need to be tracked through every part of the collection and delivery process. The data captured can be communicated in real-time to the e-retailer, the delivery company and most importantly the consumer.”

Surprisingly, the Home Delivery report shows that only 57% of e-retailers gave their customers access to their delivery company’s tracking information.

“A customer who has purchased online goods from an e-retailer deploying an enterprise mobility solution, can at any given time check the delivery or collection, status of their goods. They always know where their parcel is,” added Doust.

A further 95% of retailers did not provide any kind of pre-delivery text alert to customers giving an expected time delivery slot. “This simple communication with customers helps to improve their perception of the service they are receiving. Blackbay’s enterprise mobility solutions can be tailored to deliver this option and also allows the delivery agent to offer the option to change the delivery time,” commented Doust.

The Home Delivery report highlights the lack of predictability that consumers are experiencing if they are not at home to accept delivery. There is a lack of uniformity around ‘carded’ deliveries and delivery agents need to understand exactly what they should do in this scenario and how their actions can be communicated to the consumer.

“We placed extra orders during our delivery research this year so we could see what happened when the customer was not at home to receive them. We were really surprised that the experience was so different on each delivery – for a customer it feels as if there is no way of knowing what the driver will do if you aren’t at home,” said Clelland.

Again, Blackbay’s enterprise mobility solutions can be tailored to meet best practice requirements for failed delivery for example, the delivery agent can check if the customer has designated a ‘safe place’ for the goods to be left, and if this is the case the delivery agent can SMS the customer confirming this action has been carried out.

“In order to keep pace with the growing demand for online deliveries, e-retailers must be thinking about how best to retain their existing customers and win new ones. Being able to tell customers that they will always know where their parcels are and when and where they will be delivered is a key differentiator. It’s all about communication. Enterprise mobility solutions enable that communication,” concluded Doust.

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March 2011

Blackbay a Positive in Leading Analyst Report

Blackbay, one of the longer-standing independent software vendors in the enterprise mobility marketplace, has been recognised by Gartner with a rating of ‘positive’ in the 2011 Gartner MarketScope for Packaged Mobile Applications Platforms1.

The Gartner MarketScope focuses on software vendors that provide off the shelf mobile applications for enterprise users. According to Gartner, the purpose of the MarketScope for Packaged Mobile Applications Platform research is “to provide a decision framework for enterprises evaluating potential vendors, as well as an overview of the participating companies approach to the market, their technology capabilities, and the size and scope of their go-to-market activities.”

“We believe our positive rating within this year’s MarketScope is further evidence that Blackbay continues to deliver solutions that meet the mobility needs of its customers across all sectors. The approach Blackbay has taken in developing its modular mobility platform is helping businesses increase revenue at the same time as improving productivity,” said Nigel Doust, Blackbay’s CEO. “Blackbay’s solution is playing a key role in ensuring that businesses thrive despite the current global economic downturn.”

With its continued focus on understanding not only the business of its customers, but that of its customers’ customers, Blackbay was able to meet a key criteria of the MarketScope by showing that it has extensive knowledge of the markets it serves and the application requirements of end users in that market, including software packages, business processes and field requirements. “Blackbay is committed to continued innovation of its enterprise mobility solutions to ensure that it meets the changing business requirements of existing and potential customers,” continued Doust. “This commitment, together with Blackbay’s continued focus within its key vertical markets, postal and courier, manufacturing and facilities, has enabled it to experience considerable growth during the current economic downturn.”

Blackbay has recognised the need to develop applications that run on a wide variety of mobile devices including those more commonly associated with consumer use but which are rapidly making in-roads into the enterprise environment. To meet this growing trend, Blackbay will soon be launching its parcel tracking and proof of delivery application for the iPhone. Also in the pipeline for release are Android versions of Blackbay’s Delivery Connect and Service Connect mobile worker management software.

“The pace of innovation in the consumer space is immense. New hardware, intuitive user interfaces (UIs), specific application functionality and delivery from application stores is creating a demand for innovation within the business environment. To stay at the forefront of this innovation, Blackbay has developed a strategic and modular based approach to the delivery of its enterprise mobility software,” concluded Doust.

1 Gartner, Inc., *MarketScope for Packaged Mobile Application Platforms* by Michael J King, March 31, 2011

* MarketScope Disclaimer
The MarketScope is copyrighted 2011 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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August 2010

Blackbay Announce New CEO Nigel Doust

As part of its growth strategy Blackbay, a provider of real-time enterprise mobility solutions, has today announced the appointment of enterprise mobility solutions expert Nigel Doust as its new CEO.

“Despite the prevailing economic climate, Blackbay is experiencing an increase in year-on-year revenue growth. Our strong financial position and excellent pipeline of potential customers, means that now is absolutely the right time to drive the company to the next level of its development, establishing Blackbay as one of the leading enterprise mobility solution experts within the field service, postal and transport and logistics sectors ,” said Avi Azulai, Blackbay’s Chairman. “Nigel is the right person to propel Blackbay forward into a market leading position.”

Doust will take up his position as Blackbay’s CEO in early September and joins the company fresh from his position as Vice President at Sybase where he managed and led the Sybase enterprise mobility business in Europe. Previously, Doust was VP Europe for mobile specialist Pointsec where he drove significant market growth. Doust also served as Vice President World Wide Mobility for Extended Systems, another mobility specialist software company. Again he grew the global business and was instrumental in the sale of Extended Systems to Sybase.

“Nigel brings with him extensive experience of enterprise mobility solutions and strong relationships within the market,” continued Azulai. “Importantly for us, Nigel has already displayed outstanding leadership qualities, combined with the ability to continually strengthen and enhance relationships with existing customers and drive revenue from new customers, and new markets.”

“My position at Blackbay provides me with a fantastic opportunity to take a fast growing company to the top of its market,” explained Doust. “Initially, my focus will be on continuing Blackbay’s commitment to deliver market leading levels of service and support to our existing customers, driving sales, and expanding the company’s operations within the North American enterprise mobility solutions space.”

Doust also plans to work closely with Blackbay’s R&D team to drive investment to further increase the features and functionality of the company’s field service, postal and transport and logistics solutions. “It is increasingly important that Blackbay is able to deliver innovative, highly scalable and integrated solutions which support the needs of our current customers and those of new customers, across multiple platforms,” added Doust.

“With Nigel at the helm, Blackbay will be in the best possible position to grow our enterprise mobility solutions market share and to exceed our revenue expectations,” concluded Azulai.

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13 April 2010

Capita Deployment of Blackbay Service Connect Improves TV Licensing Service to BBC and Delivers Tangible ROI

Field Officers increase number of visits made and increase number of licences sold
Volume of paper work reduced by 1 tonne per week
80% reduction in number of internal support calls

Capita Business Services run the majority of the administration and collection of TV Licensing, including the field force of Enquiry Officers. Capita has completed a project working with Global IT Service Provider CSC to deploy Blackbay’s Service Connect mobile worker software as a key component of an enterprise mobility solution to enhance the service it delivers to the BBC. The mobile data capture technology has also enabled Capita to benefit from tangible return on investment (ROI), including the elimination of one tonne of paper per week from its operation.

“Deployment of Service Connect, which runs on Motorola MC70 hand held computers, has led to Capita’s TV Licensing field operations staff increasing the number of visits they are able to complete in a day, to both private and commercial premises resulting in an increase in licence fees being collected. Our operations staff have less paperwork to deal with which has in turn significantly reduced time spent on administrative tasks by the field officers,” commented Colin Jones, Capita’s TV Licensing Field Operations Director. “Our staff quickly accepted the mobile data capture solution, which has, as far as possible, replaced our paper based systems. Many have said that they wouldn’t want to return to the old paper process.”

With over 1,200 employees working on the contract Capita’s role includes processing queries, applications and payments and maintaining an accurate licence database which identifies those addresses which are unlicensed. Capita’s TV Licensing field force of enquiry officers are expecting to complete circa 4 million visits to unlicensed premises this financial year.

Capita wanted the mobility solution to deliver real-time visibility of its field operations staff, cut the high level of manual processes they had to carry out, replace the existing paper based system to help improve staff self efficiency, increase manager efficiency and reduce back office workload and costs.

Capita’s paper based system has been replaced with work schedules being sent electronically to its field staff rather than being posted. The schedules include all relevant details of the individual or premises to be visited including past visit history. Previously records of field activity would not be available for up to 4 weeks. These are now available in minutes. Visit results and timesheet data are now automatically sent from the MC70 to Capita’s back office systems instead of being recorded manually and put in the post.

“CSC, who are leading the overall project to deliver a complete enterprise mobility solution to us, working with Blackbay and Motorola have clearly met our objectives on this project” explained Jones.

“It was necessary for Blackbay and Motorola to develop an innovative solution to meet Capita’s TV Licensing unique requirements, to meet the needs of the complexity of its business processes and the volume of data to be captured from circa 4 million visits this year. The ability to collect this much data, store it and then access it on the MC70 was a unique challenge. Our long standing partnership with Blackbay enabled us to draw on the experiences of our strong customer base already deploying our integrated solution,” said Eamon Lyons, Account Executive at CSC.

The self sufficiency of Capita’s TV Licensing field staff has increased through the automatic removal of cancelled visits from their schedules and the ability to query the licence status of a property directly with the central database.

Manager efficiency has been increased through automated reporting for teams and officers and the real-time visibility of Capita’s TV Licensing field staff allows managers to balance work load by reassigning visits as appropriate.

An 80% reduction in the number of calls to the support team to check address/licence enquiries has helped to cut back office workload and costs with less data input having to be carried out. Previously the call centre was handling between 25,000 and 30,000 calls per month; this has now decreased to 4,000 to 5,000 calls per month.

“We can now produce reports around visits made and the resulting actions which have improved our ability to meet our service level agreements (SLA’s) with the BBC,” added Jones.
“From a financial perspective, the solution has had a positive impact on the cost of the field force. The impact on the environment has been positive as the reduction of the usage of paper in the system has led to us eliminating the use of over one tonne of paper per week,” concluded Jones.

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15 July 2009

Hermes selects Blackbay, the Barcode Warehouse & Intermec in one of the largest mobile workforce
deployments this year

LONDON, UK – 15 July 2009 - Blackbay’s Delivery Connect, real-time mobile worker software solution for supply chain management has been chosen by Hermes, the UK’s largest home delivery courier company, as a key component of a new integrated mobility solution. The solution will allow Hermes to enhance its customer services by improving the productivity and efficiency of its ‘lifestyle’ (self employed) couriers.

As part of the project Blackbay worked closely with AIDC (Automatic Identification and Data Capture) manufacturer, Intermec, and managed services provider The Barcode Warehouse, who will be responsible for the provisioning and overall support of the mobility solution.

“This project is a key element of Hermes’ strategic plan that will significantly increase the level of service and choice we deliver to our customers,” said Carole Woodhead, CEO of Hermes in the UK. “It ensures we possess a full track and trace facility and creates invaluable management information and exception reporting. This in turn will enable us to deliver even higher levels of service and better serve the delivery needs of high street, catalogue and internet retailers.”

The Delivery Connect software will run on Intermec CN3 hand held terminals which will be issued to up to 7,500 Hermes lifestyle couriers.

Hermes conducted trials as part of a competitive tender with two market leading vendors and chose Blackbay, The Barcode Warehouse and Intermec offering as it was a proven, reliable and scalable solution that performed well during the trial. Additionally, Hermes recognised that Blackbay’s extensive industry knowledge and experience would be invaluable in helping Hermes to develop the mobility solution to meet the ever increasing demands of its customers and the marketplace.

“The flexibility of Delivery Connect allowed us to tailor our software to meet the specific needs of Hermes’ lifestyle couriers and the requirements of its customers. Hermes was looking to replace its existing paper based system with a mobility solution that would provide real-time visibility on the status of deliveries and collections via the myHermes web portal for its clients, which include Next Directory, QVC and Lands' End,” explained Larry Klimczyk, Blackbay’s Managing Director. Delivery Connect delivers electronic job management and electronic manifesting in the field which also enables intelligent routing, barcode scanning and proof of delivery (POD) via electronic data capture.

“Working closely with Blackbay we were able to ensure that its software combined with the Intermec CN3 will provide a proven feature rich solution that meets Hermes’ unique mobility needs. Our continuing relationship with Blackbay has helped us to develop our role as a leading hardware provider and to meet the growing demands for mobility solutions,” commented Patrick J. Byrne, Intermec President and CEO.

“We are delighted that the integrated Blackbay and Intermec mobility solution was chosen by Hermes. Having previously worked with both vendors, we’re confident that Delivery Connect and the CN3 will deliver the mobility solution required. Our managed service capability will also ensure that Hermes has a mobility solution that meets today’s business requirements and those of tomorrow,” concluded Ross Lee, Chairman, The Barcode Warehouse.

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May, 2009

Blackbay wins contract with Star Track Express to deliver complete mobility solution

Blackbay Delivery Connect to Enhance Customer Service and Streamline Business Processes Sydney, 14 May, 2009: Blackbay announced that it has signed a contract with Star Track Express to supply a real-time mobility solution that will enhance customer service and streamline business processes. Star Track Express, is one of Australia’s leading express freight and logistics providers with over 1,500 drivers in the field, handling over 1,000,000 scans per day.

Blackbay’s Delivery Connect mobile workforce software, running on Intermec’s GPRS and GPS enabled CN3 rugged mobile computers will provide real-time visibility of Star Track Express drivers and their consignments.

“As our business continues to grow it is important that we are able to meet the increasing demands of our customers to track their pickups and deliveries online,” said Max Robson, Director of IT, Star Track Express. “Whilst we already have an excellent service record, to achieve this continued growth we needed to replace the remaining manual, handwritten elements of our operating procedures with a fully integrated mobility solution. At the same time as improving customer service, the new solution will enable us to improve our existing business processes and increase our levels of productivity and efficiency.”

Blackbay was awarded the contract following a competitive tender process. “We were looking for a supplier that could demonstrate capability in a number of key areas. This included the ability to demonstrate proven, robust and scalable technology which delivered a future proof platform that can be enhanced to grow with our business. Of equal importance to the project was a supplier that understood our marketplace and the issues facing our business,” continued Robson.

Blackbay’s complete mobility solution will allow Star Track Express to automate its entire delivery and collection process in real-time by enabling its drivers to scan all items both within and outside the depot, electronically manifest consignments, collect proof of delivery via ‘sign on glass’ and to accept and complete pick up jobs in the field. Delivery Connect will allow the transfer of this information from the CN3 directly to the Star Track Express back office systems providing instant visibility on the whereabouts of drivers and their consignments to the organisation and its customers.

“Star Track Express has always been innovative in its use of mobile technology to continually improve the service it offers to its customers and to ensure the organisation is operating as efficiently and productively as possible. Blackbay’s Delivery Connect will play a key role in Star Track Express achieving its business objectives by helping reduce operating costs, reducing the time each job takes to complete, eliminating errors so that deliveries or collections are made on time and in full, with no invoicing errors, and reducing back office administration time,” concluded Dave Ffowcs Williams, APAC Director, Blackbay.

About Star Track Express Founded in 1974, Star Track Express is one of Australia’s leading national express logistics and warehousing providers offering a comprehensive range of fast, efficient and reliable services.

The company operates nationally and internationally and has facilities in all capital cities together with 32 strategically located company operated facilities and over 400 approved Star Track Express agents across Australia. Star Track Express has one of Australia’s largest company owned and operated ground fleets, with more than 1,900 vehicles and trailers.

The company is proud of its reputation for having the lowest loss and damage rate in the industry today. Current tracking of its delivery performance puts it at just1% short of achieving a perfect score for nationwide delivery without error, measured against a 10 point checklist. Star Track Express is constantly looking for ways of improving its already enviable service performance record.

www.startrackexpress.au About Blackbay Blackbay delivers real-time enterprise mobility solutions enabling service and productivity improvements to Supply Chain and Field Service operations. The company has significant experience in the enterprise mobility market delivering mobile data solutions for over 16 years to a growing list of premium clients. Its core activity is mobile software application development, offering organisations significant return on investment based upon reduced costs, increased sales and improved productivity and service levels. Blackbay, who received funding from Albion Ventures a leading UK venture capital provider, is a Microsoft Gold Partner with Mobility Competency and one of only a select group of organisations to sit on the global Microsoft Windows Mobile Advisory Council.

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www.blackbay.com

April 2008

Royal Mail Selects Blackbay Mobile Worker Solution to Improve the Customer Experience for Tracked Services

Albion Ventures’ investee company Blackbay Limited, a market leading provider of postal and logistics mobile workforce solutions today announced that, following successful trials, Royal Mail has chosen Blackbay’s Delivery Connect solution to provide a real-time mobility solution for the majority of Royal Mail’s tracked products, including Special Delivery and Recorded Signed For. Delivery Connect will run on Intermec CN3 mobile computers and is being deployed to 25,000 Royal Mail delivery vehicles.

Blackbay is working with global IT services company CSC who are leading the overall programme to deliver the mobile worker service for Royal Mail tracked services. Blackbay’s highly scalable and robust mobile solution will enable Royal Mail to provide increased quality of service to customers by enabling them to view the status of their deliveries in real-time via Royal Mail’s web portal. It will also help Royal Mail to improve its efficiency and reduce operational costs by replacing its current paper based tracking system with a real-time mobile solution. Delivery Connect now provides Royal Mail with the ability to collect proof of delivery and to capture event and time stamping throughout the delivery process providing visibility to Royal Mail’s operations and customers in real-time.

“The Blackbay team added significant value to this project with the depth of their experience in the postal industry and their understanding of our business requirements. I am confident that Delivery Connect will help us to continue to meet the ever increasing demands of our customers and ensure that we retain our competitive advantage in a market place where competition is increasing,” said Robin Dargue, Chief Information Officer, Royal Mail.

Blackbay has a strong relationship with Royal Mail, the leading provider of mail and parcel delivery services in the UK, having successfully delivered mobile workforce solutions to its Parcelforce Worldwide business for over five years, and currently has 7,000 users of the Blackbay Delivery Connect software within the Royal Mail Group.

During earlier trials of the service Blackbay worked closely with CSC and hardware supplier Intermec, as it was crucial that the ecosystem of suppliers provided an integrated mobility solution that exactly met Royal Mail’s requirements.

A key element for Royal Mail’s proof of delivery solution was scalability. “After working with Blackbay previously, we were confident that the Delivery Connect solution would be able to meet that requirement,” explained Guy Hains, President of CSC’s European operations. “Our relationship with Blackbay and the other suppliers working with us to deliver the service enables us to offer Royal Mail a fully managed mobility service for tens of thousands of users in a growing area of their business.

“Working closely with Blackbay we are able to ensure its software combined with the Intermec CN3 provides our customers with a proven feature rich solution,” said Patrick J. Byrne, Intermec President and CEO. “Our relationship with Blackbay has helped us to develop our role as a leading hardware provider to the postal sector and additionally to meet the growing demands for mobility solutions within the supply chain sector.

“The UK e-retailers are experiencing strong year on year growth from the resulting move away from purchasing goods in store to buying them online, which has dramatically increased the demand for home delivery. In this rapidly growing market it was essential that working with Royal Mail’s other key suppliers for this service, we could offer a solution that was designed to manage future growth and enable Royal Mail to provide its customers with real-time information about the delivery of its tracked products. The experience that Blackbay has in the transport & logistics market has helped Royal Mail deliver an excellent and highly scalable service to its customers,” concluded Larry Klimczyk, MD of Blackbay.

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